For all product returns it is necessary that the products are in their original condition, unused and returned within 15 days from the delivery date.
The steps to take for returning a product.
- Choose ELTA courier.
- Close the package, with the receipt inside.
- Write our company’s info and choose billing the receiver.
- After receiving the package and checking the product’s condition, we will send you the new product you wished.
- Return cost is 3€.
- The change takes place in your space, hand in hand with the distributor (courier).
- If you want to replace the product with the same product in another size or design, you should contact us to confirm that it is available.
- All return products must be sent with the courier service and not by regular mail and the customer bears the cost.
- Changes are made ONLY if you contacted us first.
- All replace products must be of the same season collection.
- For hygiene reasons no changes or refunds are made to all our accessories.